What makes us different
At Mercator, we set ourselves apart by truly prioritising our clients. We take the time to really understand you and your business goals; hire seasoned consultants to give you the best in the industry, and stick to best practices – so you know quality is assured.
Our six key differentiators shape the way we work, and ensure our clients’ needs stay central to everything we do.
- Client-Centric Approach
Prioritising your success, our decisions are client-led, ensuring a flexible team structure for optimal delivery. - Simplicity Matters
We excel in getting the fundamentals right, putting equal effort into simple tasks and complex projects for a solid foundation. - Proactive Solutions
Empowering our team to be forward-thinking, we swiftly identify and resolve small problems (before it turns into something big) providing a proactive, capable team. - Transparent and Reliable
We deliver what we promise with complete transparency, avoiding over-promising and under-delivering, for a trustworthy partnership. - Personal Commitment
We’re proud of everything we do – it matters to us because we know it matters to you. That’s why you’ll always find us open, friendly, and straightforward. - Investing in People
Our strength lies in our people, so we invest in them with training, upskilling and graduate programmes. And we upskill our clients too –
to help them work smarter.
Our client promise
We will:
- Put you at the heart of everything we do.
- Listen to and work collaboratively with you, making decisions that are led by your needs (not just the biggest margin or the quickest timeframe).
- Provide the best teams to deliver the highest quality solutions.
- Always be open and honest with you, understanding that trust is earned, not just given.
- Learn from and educate everyone we work with, so even after we’ve completed your project, your teams will be in better shape than when we started.
