Mercator Digital partnered with HMRC to reimagine the future of UK tax interactions through Project Kate –  creating a 12-minute animation that used storytelling to make complex tax concepts relatable.

The project introduced several groundbreaking innovations:

• One Link System connecting HMRC with users and institutions
• Unified Income and Tax View dashboard
• Transactional Taxation for real-time assessment
• Real-Time Forecasting for proactive adjustments

Project Kate has already started to shift the conversation within HMRC, sparking discussions about how to turn this vision into a practical, future-ready tax system.

Mercator Digital partnered with a leading multinational insurance organisation to deliver a comprehensive cybersecurity transformation addressing critical security vulnerabilities across their global operations. This strategic initiative addressed key challenges by:

• Improving data protection and safeguarding sensitive information
• Enhancing cybersecurity posture, protecting against malware, ransomware and phishing attacks
• Streamlining PAM processes to reduce the risk of insider threats
• Increasing regulatory compliance meeting industry-specific security standards and regulations

This large-scale implementation established a new benchmark for enterprise cybersecurity – creating a secure, compliant infrastructure supporting future business growth across 51 countries and 145,000 employees.

We are partnering with ATOS/Eviden and a large government department, to deliver a landmark digital transformation through the pEPR programme – a scalable digital compliance service that will transform UK environmental regulations. This digital-first approach addresses key challenges by:

• Simplifying regulatory complexity with seamless compliance across the four UK nations
• Creating an accessible platform for businesses of all sizes regardless of digital maturity
• Automating data collection and fee distribution for operational efficiency
• Delivering real-time monitoring capabilities for environmental agencies

This collaborative project showcases how user focused design and agile development can create a scalable, smarter compliance system – set to launch in spring 2025.

Mercator partnered with a central government agency to develop the Goods Vehicle Movement Service (GVMS), a high-performance digital system that transforms UK trade by simplifying customs declarations. This digital transformation addressed key challenges by:

• Streamlining trade flows while maintaining full compliance
• Enhancing efficiency at high-traffic ports with digitally optimised processes
• Empowering hauliers with a simplified approach to customs declarations
• Providing real-time visibility and tracking for improved decision-making

This Mercator-led project demonstrates how technology and user-centric design can create a smoother, more efficient customs experience that keeps goods moving without unnecessary delays or paperwork.

Working with a large government agency, Mercator helped revolutionise the UK’s customs processes with the Customs Declaration Service (CDS) Managing Instances of Doubtful VAT Assessments (MIDVA) platform. This digital transformation addressed key challenges by:

• Enhancing scalability and efficiency for growing volumes of customs declarations
• Implementing automation to eliminate manual processes and reduce administrative burdens
• Providing enhanced visibility with real-time financial clarity for traders
• Creating inclusive and accessible design for all users

Highlighting how intelligent design and automation can revolutionise complex regulatory services, this transformation empowered businesses with self-service tools and seamless customs management in a post-Brexit trading environment.

Mercator partnered with a large government agency to seize a unique opportunity: modernising tax reporting through the digital transformation of the Income Tax Self Assessment (ITSA) system. This initiative addressed critical challenges:

• Breaking free from legacy systems to optimise efficiency and reduce costs
• Enabling smarter compliance through more frequent submissions
• Creating a seamless, intuitive user experience accessible to all
• Building future-ready security meeting GDPR and accessibility standards

This transformation showcases how technology and user-centered design can revolutionise tax reporting while simplifying compliance for millions of taxpayers.

Mercator Digital revolutionised a government department’s debt management system through its Time To Pay (TTP) initiative – ensuring smooth integration, quick deployment, and zero issues. Faced with outdated systems, the client’s debt management underwent a complete overhaul, moving to discrete, service-oriented, and cloud-hosted modules. This led to improved revenue, efficient processes with low code/no code services, and better customer service through real-time data. With a dedicated team, innovative testing, pragmatic scope management, and streamlined workflows, Mercator Digital exceeded expectations. The TTP programme simplified processes, eliminated manual tasks, and offered a more flexible service to the public, showcasing a model for future innovation in public sector initiatives.

When a large government department wanted to upgrade its Automation Delivery Centre for better efficiency, Mercator Digital stepped in. Harnessing robotics, we achieved a significant 50% boost in efficiency and zero downtime for the client. The project simplified processes, fixed issues, and smoothly transitioned to a new web browser. In collaboration with nine organisations, Mercator Digital swiftly mobilised a security-cleared team in two months. The structured approach led to efficiency gains and innovation, surpassing expectations with a 90% success rate, seamless deployment, and comprehensive documentation. This isn’t just about an upgrade; it’s a success story in streamlining operations and enhancing overall efficiency.