Our team

Marc co-founded Mercator in 2006 and has spearheaded its transformation from a recruitment company to an award-winning, global digital consultancy. He leads the organisation, setting its overall vision, mission, and strategic direction.

Martin has been with Mercator Digital since its inception in 2006 and has over 25 years’ experience across the technology, financial, publishing and public sector landscapes. As COO, Martin oversees the development and deployment of digital solutions to optimise client services and internal operations.

Sarah has worked in the tech industry for over 20 years and has been with Mercator since 2007. As CIO, Sarah heads up the company’s compliance, internal IT and administrative functions as well as setting Mercator Digital’s social value goals.

As Chief eXperience Officer, Jon heads up our User-Centred Design professionals. He has been working on research and design projects since the early 90s and is passionate about all kinds of user experiences, across all manner of contexts for many types of people. His experience spans many areas from tech, software and gaming to retail, media and the public sector.

In his role as Chief Technology Officer, Alastair oversees all our Technical Consultants. Transitioning from a successful career as a Product Manager, he brings a robust technical background, with expertise in bridging technology and business. Alastair excels in leading cross-functional teams, steering product vision, and implementing scalable technology solutions.

As Chief Strategy Officer, Jason is responsible for developing and executing the strategic vision that drives Mercator’s growth. With over 25 years of experience in digital transformation and technology, Jason’s expertise spans public, private and third sector organisations. He has held various senior leadership and executive roles within central government, energy, healthcare and fintech.

Jack has been with Mercator since 2016 and has a wealth of experience working with both public and private sector clients. As our Service Delivery Director, he oversees the end-to-end delivery of services to clients; focusing on managing client relationships, operational excellence, and the continuous improvement of our service delivery processes - to meet and exceed client expectations.

Nick is Mercator Digital’s North American Director, overseeing growth and operations in the region. With a 14-year background in managing sales, recruitment, and technology teams across the UK, Asia, and North America - Nick's focus is on expanding our global footprint and establishing a strong presence in the United States.

Richard (Dickie) is Mercator Digital’s Operations Director. With over 20 years working within investment banking in a variety of roles, ranging from trading to operations management, he brings a wealth of experience to the team. Dickie supports our business at all levels, helping to maximise our processes and procedures, while meeting customer expectations.

Gillian has over 35 years' tech experience, including 10 years at HMRC where she built their first Digital Delivery Centre. As Head of Transformation, Gillian supports our clients’ digital transformation challenges across our global portfolio.

Andy heads up our Academy Programme, supporting departments throughout central government and UK public sector bodies with training and up-skilling. Having spent 13 years in the Royal Marines as a Telecommunications Specialist and a Specialist Training Instructor, Andy then spent a further 14 years in the commercial sector, delivering customer experience within the field of recruitment and workforce placement.

Zoe has more than 15 years of brand and marketing experience - working with clients within the tech sector such as: Cisco, Vodafone, and Fujitsu. Now heading up our Brand and Marketing division, she’s responsible for shaping and articulating the Mercator Digital brand.

Connor has been with Mercator since 2014 and leads the Engagement team across all of Mercator's client base. The team works with Mercator staff, associates and clients, to ensure projects are delivered on time and within budget.

Mthoko has over 12 years’ experience in leading and overseeing successful projects across various sectors such as: government, charity, financial services and energy. As Mercator’s Head of Delivery Management, M’thoko ensures the most effective methodologies are used to meet and exceed our clients’ needs.

As Head of Design at Mercator, Sheldon leads a team of Interaction, Content, and Service Designers while drawing on over 25 years of design experience. His career spans entertainment, fashion, media, retail, and property sectors, as well as a decade in the public sector.

Kathy has over 20 years of user research experience with companies such as eBay, Which?, MSN, Orange, and HMRC. As Head of Research, Kathy values the impact of user research and supports the research community to learn, build, and apply new skills - ensuring user research remains integral to product and service delivery.

Abi has over 20 years of experience in the tech industry and has been part of Mercator since 2013. As Community Manager, Abi is dedicated to looking after our people, organising community events, and fostering a supportive work environment. She also serves as a Wellbeing Ambassador and Mental Health First Aider - ensuring the mental and emotional wellbeing of our team.