Mercator Digital is proud to announce that we’ve achieved ISO 20000-1:2018 certification—the leading international standard for IT service management.
This milestone marks a significant step in our journey to deliver consistently high-quality digital services. ISO 20000-1:2018 validates that our service management processes are efficient, reliable, and secure, and that they align with globally recognised best practices. For our clients, this means robust governance, continual improvement, and a seamless experience across every engagement.
The certification also strengthens our market position by enhancing trust with clients and partners. Internally, it has driven improvements by standardising workflows, boosting operational efficiency, and reinforcing our commitment to continual service enhancement. As we prepare for future growth and opportunities like Tech Service 4 (TS4), ISO 20000-1:2018 positions us as a dependable partner capable of supporting complex client needs with consistency and accountability.
To us, ISO 20000-1:2018 is more than a badge—it’s a reflection of our dedication to excellence in planning, delivering, and evolving our digital services. It ensures that every engagement is backed by structured processes designed to reduce incidents, improve efficiency, and deliver superior performance.
This certification is a testament to our team’s expertise and a foundation for future growth in a rapidly changing digital landscape. It fosters a culture of proactive service management and continual improvement, enabling us to respond swiftly and effectively to client needs.
For our clients and partners, it reinforces confidence in our operational maturity and measurable service performance. It reflects the discipline, collaboration, and innovation that drive our transformation projects at scale.
Richard Goodacres, Operations Director at Mercator Digital, commented: “Achieving ISO 20000-1:2018 certification is a significant milestone. It reflects our team’s commitment to maintaining the highest standards in service delivery and continually improving how we operate—ensuring our clients continue to receive the quality and reliability they expect.”
Our certification was awarded by Amtivo, a globally recognised certification body accredited by INAB, providing assurance that we operate with integrity and credibility.
